Privacy policy
How We Protect Your Privacy Your trust means absolutely everything to us
At Love My Name, protecting your personal information isn't just some boring legal requirement - it's truly how we show we care about you as a person. Here's our heart-to-heart conversation about your privacy:
What We Need to Know To create your absolutely perfect piece and get it safely into your hands, we collect:
The Must-Haves:
- Your name, email, and address (so we can reach out and ship your gorgeous jewelry!)
- Payment details (kept super duper secure through our trusted payment partners)
- Your personalization dreams (the names, dates, and special details that make your jewelry uniquely yours)
- Your shopping style (so we can suggest pieces that'll make your heart sing!)
Behind the Scenes Magic:
- How you browse our website (to make your shopping experience even more amazing)
- Your device and browser info (just for security and making things work smoothly)
How We Use This Beautiful Information To Make You Happy:
- Create your custom jewelry exactly as you've dreamed it
- Keep you in the loop about your order's exciting journey to you
- Send you care tips and styling inspiration (but only if you want them - no pressure!)
- Suggest gorgeous new pieces that totally match your amazing style
To Keep Our Family Safe:
- Stop any bad guys trying to mess with transactions
- Follow all those important Canadian laws and regulations
- Make our website and services even better for everyone
Your Information Gets VIP Treatment We would NEVER, EVER sell your information - that's a pinky promise!
We only share your precious details with:
- Our shipping partners (the wonderful people who get your jewelry to you safely)
- Payment processors (who handle transactions with bank-level security)
- Our email service (to send you the updates you've asked for)
Every single partner signs super strict agreements to protect your privacy like it's their own.
Your Rights (Because You're the Boss!) You can absolutely always:
- See exactly what information we have about you
- Fix anything that's not quite right
- Ask us to delete your information completely
- Stop marketing emails anytime (though we'll definitely miss chatting with you!)
- Get your data in whatever format works best for you
Just shoot us an email at info@lovemyname.ca - we're always here and happy to help!
Keeping Your Data Super Safe
- All your information is encrypted and stored more securely than a treasure chest
- Only our trusted team members who absolutely need access have it
- We constantly update our security to stay way ahead of any threats
- Payment info is handled by certified, super secure processors
Questions About Privacy? We totally know privacy stuff can feel overwhelming, so please ask us absolutely anything! We're real people who genuinely care about making you feel completely comfortable and secure.
Email: info@lovemyname.ca Phone: 1-800-880-6933
About Cookies (The Yummy Digital Kind!)
Don't worry one bit - we're definitely not tracking you in any creepy way! Here's the completely honest, friendly truth about cookies on our website:
What Are These Magical Little Cookies? Think of cookies as tiny, helpful fairy notes that make your shopping experience incredibly smooth and personalized. They lovingly remember things like:
- What treasures are in your cart (so you never lose your favorites!)
- Your preferences (like your favorite language or region)
- How you love to browse (so we can make the site work even better for you)
The Cookies We Use With Love Essential Ones (these keep everything working beautifully):
- Your shopping cart goodies
- Whether you're logged in
- Important security features
Helpful Ones (these make your experience absolutely delightful):
- Your language and location preferences
- Items you've fallen in love with (for even better recommendations)
- Website improvements based on how our wonderful customers use the site
Marketing Ones (only with your happy permission):
- Social media connections
- Personalized ads that might actually interest you
- Your email preferences
You're Totally in Control You can turn off cookies in your browser settings anytime you want. Just know that some parts of our website might not work quite as smoothly without them - but it's completely your choice!
Want to manage your cookie preferences? Just let us know and we'll help you out!
SHIPPING POLICY
Getting Your Gorgeous Jewelry to You Every single package shipped with extra love and care
We get absolutely thrilled thinking about your beautiful new jewelry making its way into your hands! Here's exactly how we make that magical delivery happen:
Shipping Options in Canada
- Standard Shipping: 5-7 business days ($9.99) - Perfect for when you're planning ahead and can hardly wait!
- Express Shipping: 2-3 business days ($19.99) - Ideal for those special occasions that sneak up on you
- Rush Express: Next business day ($39.99) - For those "oh my goodness, I totally forgot!" moments (temporarily unavailable while we make it even better!)
- FREE Shipping: On orders over $175 (because we absolutely love spoiling you!)
Our Amazing International Friends
- USA: 7-12 business days ($19.99)
- Worldwide: 10-21 business days ($29.99)
- FREE International: On orders over $250
The Magical Creation Process Your jewelry isn't just sitting somewhere on a shelf - it's lovingly made just for you! This means:
- Simple personalization: 7 -10 days to create your perfect piece
- Complex custom work: 10 -14 days (and trust us, it's absolutely worth every moment of waiting!)
- Rush orders:(currently unavailable) 1-2 days available for $25 extra (when our amazing artisans can make it happen)
We'll Keep You in the Loop
- You'll get a super exciting email when your order ships with all the tracking info
- Questions about your delivery? Just ask - we're always here and love to help!
Notes for Our International Jewelry Lovers
- You might need to pay some customs fees (we really wish we could control these, but sadly we can't!)
- Delivery times can vary depending on your local customs process
- Some countries have shipping restrictions - just contact us if you're not sure about yours